Training and Events

Cancellation and Transfer Policy

It’s important to advise us if you wish to cancel or transfer your registration from a training session or a paid event as soon as possible. In many cases there are a maximum number of attendees allowed and we may have waiting lists of other members who wish to attend. For this reason, the following cancellation and transfer policy applies to all Ignite Wanaka training sessions and paid events.

Training

  1. Cancellations or transfer requests must be advised at least ten full working days prior to the date of the training session. All cancellation and transfer requests advised in writing prior to ten full working days from the training session will incur an administration fee of $50.00+GST per person. There is a limit of one transfer per training course (a second request to transfer will incur an additional full course cost).
  2. Please email hello@ignitewanaka.co.nz or phone 027 295 3230 as soon as possible if you are unable to attend the course you have registered for.
  3. Where written cancellation advice or a transfer request is not received within ten full working days prior to the training session commencing, or a participant fail to show on the day, full fees will be invoiced.
  4. A replacement participant is welcome at any stage prior to the training session commencing at no additional cost. Please provide us with the person’s details as soon as possible.

Should a course fail to attract the minimum number of participants; we reserve the right to cancel. In such circumstances we offer the following alternative arrangements at the time of cancellation:

  • Transfer to the next available course within the region or
  • Alternative online options for delivery where available and appropriate, given the content and style of training.

Events

  1. Cancellations or transfer requests must be advised at least five full working days prior to the date of the priced event. 
  2. All cancellation and transfer requests advised in writing prior to five full working days from event date may incur an administration fee of $30.00+GST per person. Please email hello@ignitewanaka.co.nz or phone 027 295 3230 as soon as possible if you are unable to attend the event you have registered for.
  3. Where written cancellation advice or a transfer request is not received within five full working days prior to the priced event commencing, or a participant fail to show on the day, full fees will be invoiced.
  4. A replacement participant is welcome at any stage prior to the paid event commencing at no additional cost. Please provide us with the person’s details as soon as possible. 

The Ignite Wanaka reserves the right to add, reschedule or substitute speakers and/or vary advertised programs, prices and venues. Should an event fail to attract a required minimum number of participants we reserve the right to cancel it, or provide an alternative online option for delivery where appropriate, given the content and style of presentation.

Ignite Wanaka shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, pandemics, accidents, fire, breakdown of plant or machinery. Ignite Wanaka shall be entitled to a reasonable extension of its obligations.

Please note: If you register for a training or event offered by a third party but advertised through Ignite Wanaka network, you will need to abide by the terms and conditions of the provider. Please visit their website for their terms and conditions.

Questions relating to the cancellation and transfers policy should be directed to Ignite Wanaka Team at hello@ignitewanaka.co.nz or phone 027 295 3230.